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DRM Batch Client Error ORA-03113: end-of-file on communication channel

   Published Date: September 16, 2016  Leave a Comment on DRM Batch Client Error ORA-03113: end-of-file on communication channel
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We are all aware how useful the DRM batch client can be to automate manual DRM processes and jobs and how much time it saves! But it is not so nice to troubleshoot the errors that start happening as mostly when it happens (which is rarely though) it takes lot of time to resolve.

For example, let us take the below error message which greeted me one fine day:

     "Error: ORA-03113: end-of-file on communication channel"

We checked the database and everything looked fine - up and running. We checked with the Windows teams and Firewall teams, all ports appeared open and all connectivity is fine. Then on checking with the Database team it was discovered there was a scheduled database maintenance bounce that day at that specific time.

DRM Batch Client Error ORA-03113: end-of-file on communication channel
DRM Batch Client Error ORA-03113: end-of-file on communication channel

Since then all the subsequent jobs has also started giving invalid username password error. The authentication process in use was CSS with LDAP SSO. The issue finally got resolved after restarting the DRM services.

Author: Rahul Bhattacharya

Rahul is a journalist with expertise in researching a variety of topics and writing engaging contents. He is also a data analyst and an expert in visualizing business scenarios using data science. Rahul is skilled in a number of programming languages and data analysis tools. When he is not busy writing, Rahul can be found somewhere in the Appalachian trails or in an ethnic restaurant in Chicago.

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