DRM Web Client Internal Server Error

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The DRM Web Client is usually very responsive and seldom it gives a server down error. But the below error was observed recently which was quite baffling. The application was running fine, the Weblogic and Shared Services were up, the SSO configuration was in place perfectly.

The error message when trying to access the DRM Web Client page is as below:

    "The page cannot be displayed because an internal server error has occurred."

Oracle DRM Web Client Internal Server Error
Oracle DRM Web Client Internal Server Error

On further analysis it has been found that there is a setting in the Shared Services Console that enables the DRM application to authenticate with SSO only if that is enabled. If and only if this is enabled then CSS integration via SSO will be able to authenticate an LDAP user. The parameter is named as 'Enable SSO Compatibility' in Shared Services Console which after being enabled the authentication starts working fine.

Author: Rahul Bhattacharya

Rahul is a journalist with expertise in researching a variety of topics and writing engaging contents. He is also a data analyst and an expert in visualizing business scenarios using data science. Rahul is skilled in a number of programming languages and data analysis tools. When he is not busy writing, Rahul can be found somewhere in the Appalachian trails or in an ethnic restaurant in Chicago.

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