DRM Web Client Internal Server Error

The DRM Web Client is usually very responsive and seldom it gives a server down error. But the below error was observed recently which was quite baffling. The application was running fine, the Weblogic and Shared Services were up, the SSO configuration was in place perfectly.

The error message when trying to access the DRM Web Client page is as below:

    "The page cannot be displayed because an internal server error has occurred."

On further analysis it has been found that there is a setting in the Shared Services Console that enables the DRM application to authenticate with SSO only if that is enabled. If and only if this is enabled then CSS integration via SSO will be able to authenticate an LDAP user. The parameter is named as 'Enable SSO Compatibility' in Shared Services Console which after being enabled the authentication starts working fine.

Published by Rahul

Rahul is a data analyst and expert in visualizing business scenarios using data science. He has performed extensive research across varied business scenarios and datasets to come up with insightful results. Rahul is skilled in a number of programming languages and data analysis tools. When he is not busy refining business data, Rahul can be found somewhere in the Appalachian trails or in an ethnic restaurant in Chicago. All contents here are copyrighted and belongs to Rahul.

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